Sometimes it is surprising how easy it is to turn a good idea into an unsatisfying customer experience. A few days ago, Bbcause I wanted to be on the safe side I had booked a train with a 2 hour…
Is Data the Oil or the Currency?
Lately I have seen again the notion that “data is the new currency” and similarly „data is the new oil“. We are quick to put out these metaphors because they seem to illustrate the importance of data in business today.…
Fitbit vs. Apple Watch or Solution vs. Platform
Beginning of December market research company IDC released their market numbers for smartwatches and fitness devices (the summarize is as wearables) with fitbit leading the pack with a strong 23% while the Apple Watch only makes it to place 4 with 4.9% (here)…
Corporate Culture – Seeing the Iceberg
Corporate Culture is an interesting, important, influential, but hard to capture topic. Dave Gray did a great job at the Dare Conference 2013 – with the presentation now available here – talking about Culture and Change and introducing his Corporate Culture…
One card to rule them all
When we did the Design Thinking exercise last year this was what I was looking for. Startup Coin has created credit card sized gadget that consolidates a number of credit cards and makes them usable in the normal way. You can…
Cognitive Overhead: explaining the success of apps
An extremely insightful article by David Lieb at techcrunch on the cognitive overhead, an explanation why some apps work and are successful and some are not.
IxDA Munich: Holistic User Experience
We had a great IxDA Munich event tonight hosted by designaffairs in their new office. Claude Toussaint presented designaffairs concept and approach to Holistic User Experience (HUX) Designaffairs has identified 21 factors that are important for product design. But using the…
Design Thinking: The Wallet and Mastercard
Mastercard announced to release a next generation display card in Singapore. The interactive payment card has a built-in display and touch sensitive buttons. This plays very well with two design thinking activities I had during this summer. The Xing Design…
Know Thyself: Customer Privacy everywhere, or NOT
Today – or actually yesterday – seems to be the day where everything comes together on customer privacy 1 – Some lengthy discussion (at TheNextWeb and iMore) about Verizon’s (and other mobile operators) opt-out setting for monitoring and sharing of…
The Tale of Two Designs / Cities (Bus vs. Cab)
Just coming back from a trip to London with its shiny new busses I was reminded of an article I read in a local newspaper (sorry no link available) recently about the design of the new New York cab or the Taxi…