Finally managed to read through the Fall 2011 issue of M/I/S/C focussing on Customer Experience. Just 2 quotes from Will Novosedlik, VP Brand & Design Thinking at Idea Couture. “The emotional state of the customer after an interaction with your…
Social Media for Business (Cluetrain Manifesto revisited)
Google+ has now opened it’s social media and networking business for enterprises and institutions. And a recent study by IBM (quoted by freshnetworks) indicated that 68% of CMOs are underprepared for social media marketing. Maybe it is time to revisit…
Microsoft Metro
I finally managed to get myself to watch some of the Windows 8 / Metro keynotes from Microsoft’s build conference. Especially Jensen Harris’ (Director of Program Management Windows User Experience) intro to “8 traits of great Metro style apps“. And I have…
Product Decision Criteria #1: Make the best product!
At Hypercritical podcast (episode #32) John Siracusa and Dan Benjamin discuss product decisions at Apple. The #1 product decision criteria at the board room (or any executive level) should be: “Make the best product” (for the customer) How often are…
WAC push with Tizen
The launch of Tizen (collecting the remains of MeeGo and LiMo) explicitely mentions the Wholesale Applications Community (WAC) APIs as one element of the solution. The other one mentioned was HTML5. Could this give WAC another push besides the Apple, Amazon,…
7 Disruptive Innovations
Great infographics on 7 disruptive innovations.
Square processing $2bn in payments per year
Interesting update on previous post on how Square is doing with their smartphone based credit card terminal business.
Windows Phone chief Andy Lees: “Customer want choice” – Not too much!
Interesting interview with Windows Phone chief Andy Lees in the Seattle Times. “Q: Do you think the iPhone 4S (running on iOS 5) gives you an opening? Do you think they missed an opportunity there? A: Yes I do. I think, from an…
7 criteria for innovative products
Out of the Gijs van Wulfen’s “20 Tips for Ideation Excellence” I especially likes #7: 7. Great ideas for innovative new products or services fit 7 criteria. Use them actively in your project: 1. Very appealing to customers. 2. It…
Disruptive Change in Management
Here is another idea related to the summer issue of M/I/S/C published by Idea Couture. In article by Dr. Julian Birkinshaw, the Deputy Dean of London Business School about “The Future of Management: Is it deja vu all over again?”…