Lately I have seen again the notion that “data is the new currency” and similarly „data is the new oil“. We are quick to put out these metaphors because they seem to illustrate the importance of data in business today.…
Know Thyself: Customer Privacy everywhere, or NOT
Today – or actually yesterday – seems to be the day where everything comes together on customer privacy 1 – Some lengthy discussion (at TheNextWeb and iMore) about Verizon’s (and other mobile operators) opt-out setting for monitoring and sharing of…
What’s your design approach ?
Playful, designful or crowdsourcing ? Ok, here is some background to the question. It was triggered by a number of conversations I had during the last weeks. It all started with an interesting presentation at the “Unternehmer Live” series at the Strascheg…
1 Thought (was 10 Predictions) for 2012
This originally started as 10 predictations for 2012, but while thinking about and refining it, these turned into one thought / prediction with several proof points. The Rise of the User Experience – Design Thinking 2012 will be the year…
The purgatory of Microsoft presentations
The way the bad presentation in this commercial is made even worse with animation and sound is so typical of Microsoft. And I think they try to sell this as a benefit. It’s almost 2012! Is there still anyone out…
2 Quotes on Customer Experience
Finally managed to read through the Fall 2011 issue of M/I/S/C focussing on Customer Experience. Just 2 quotes from Will Novosedlik, VP Brand & Design Thinking at Idea Couture. “The emotional state of the customer after an interaction with your…
Product Decision Criteria #1: Make the best product!
At Hypercritical podcast (episode #32) John Siracusa and Dan Benjamin discuss product decisions at Apple. The #1 product decision criteria at the board room (or any executive level) should be: “Make the best product” (for the customer) How often are…
How bad is bottled water ?
An interesting infographics in FastCompany on how bad bottled water is. Presented by Online Education Traveling in Asia this feels even worse as there is no tap water alternative to bottled water and it’s hard to imagine how much waste…
Social CRM – what is it ?
Interesting attempt on the definition of social CRM (and the evolution to get to it) by Oliver Blanchard at the BrandBuilder Blog: [Social] CRM is a business function supported by a system and technologies whose aims are to improve a company’s…
Two stages of simplicity
Simplicity and Zen-like elegance has been attributed as the key success factor of many products currently. Just coming out of a conversation about GUI design I realized that the push for simplicity has 2 challenges or stages. The first is…