Finally managed to read through the Fall 2011 issue of M/I/S/C focussing on Customer Experience. Just 2 quotes from Will Novosedlik, VP Brand & Design Thinking at Idea Couture. “The emotional state of the customer after an interaction with your…
Social Media for Business (Cluetrain Manifesto revisited)
Google+ has now opened it’s social media and networking business for enterprises and institutions. And a recent study by IBM (quoted by freshnetworks) indicated that 68% of CMOs are underprepared for social media marketing. Maybe it is time to revisit…
Microsoft Metro
I finally managed to get myself to watch some of the Windows 8 / Metro keynotes from Microsoft’s build conference. Especially Jensen Harris’ (Director of Program Management Windows User Experience) intro to “8 traits of great Metro style apps“. And I have…
Product Decision Criteria #1: Make the best product!
At Hypercritical podcast (episode #32) John Siracusa and Dan Benjamin discuss product decisions at Apple. The #1 product decision criteria at the board room (or any executive level) should be: “Make the best product” (for the customer) How often are…
Windows Phone chief Andy Lees: “Customer want choice” – Not too much!
Interesting interview with Windows Phone chief Andy Lees in the Seattle Times. “Q: Do you think the iPhone 4S (running on iOS 5) gives you an opening? Do you think they missed an opportunity there? A: Yes I do. I think, from an…
Disruptive Change in Management
Here is another idea related to the summer issue of M/I/S/C published by Idea Couture. In article by Dr. Julian Birkinshaw, the Deputy Dean of London Business School about “The Future of Management: Is it deja vu all over again?”…
3 Learnings (and interesting question): “What if Steve Jobs was a telco CEO?”
What can telecommunication CEOs learn from Steve Jobs. Interesting question discussed at TM forum, based on an initial discussion on TelecomAsia. It has some good points in terms that Steve Jobs as the CEO of a telco operator could have made…
Social CRM – what is it ?
Interesting attempt on the definition of social CRM (and the evolution to get to it) by Oliver Blanchard at the BrandBuilder Blog: [Social] CRM is a business function supported by a system and technologies whose aims are to improve a company’s…
Two stages of simplicity
Simplicity and Zen-like elegance has been attributed as the key success factor of many products currently. Just coming out of a conversation about GUI design I realized that the push for simplicity has 2 challenges or stages. The first is…
The El Bulli of telco service
Just reading through the summer (actually the second) issue of M/I/S/C (Movement Intuition Structure Complexity) a publication of Idea Couture. An article about the experience and end of El Bulli, Ferran Adria’s fancy restaurant of molecular cooking and the future of food got…